Procedure for solving disputes and claims:

 Step 1:  Receiving

• Receiving requirements of solving claims of buyers 
• Customer service of Longhaiplaza.com on phone: Tel: +84.4.6658 3962 and email: longhai@longhaiplaza.com.vn
• The time for receiving information of claims is maximum 24 working hours; the time for solving claims can be changed depending on the situation and will be informed specifically for partners after information is received
• Checking information of claims to receive or refuse

Step 2: Solving claims

• Collecting information, images and documents from related parties
• Giving decisions and directions to recover with related parties
• Solving unit: Customer service

 Step 3:  Completing claims

• Transferring information to deliverer, following the process of changing/ returning goods (if any) 
• Returning money to buyers (in case of returning goods) or transferring money to Suppliers/ Partners (changing goods)
• Confirming the result and closing claims